Terms & Conditions

Returns are only permitted within 3 days from delivery date, a 20% restocking charge applies.

An authorization number is required for the transaction to be valid. Check to make sure the date is within the 3 days alloted for refunds/exchanges.

  • Carefully package the shipment.
  • Include reason for the return.
  • Include copy of credit card receipt. Please indicate credit card number and transaction authorization number.
  • Send the prepaid shipment back to OTA office.
  • A representative will confirm your return.

No return, exchange, refund without authorization. We welcome your comments or questions. Please contact a member of our team by email or phone at 416-249-7401 (extensions listed below): 

Product Sales Coordinator (Ext. 223) 
Order Desk Assistant (Ext. 236) 
email: sales@ontruck.org

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