Returns are only permitted within 3 days from delivery date, a 20% restocking charge applies.
An authorization number is required for the transaction to be valid. Check to make sure the date is within the 3 days alloted for refunds/exchanges.
- Carefully package the shipment.
- Include reason for the return.
- Include copy of credit card receipt. Please indicate credit card number and transaction authorization number.
- Send the prepaid shipment back to OTA office.
- A representative will confirm your return.
No return, exchange, refund without authorization. We welcome your comments or questions. Please contact a member of our team by email or phone at 416-249-7401 (extensions listed below):
Product Sales Coordinator (Ext. 223)
Order Desk Assistant (Ext. 236)